Last updated: 2025-11-06

Refunds & Cancellations

Refund Policy

No Refunds or Money-Back Guarantee: All sales are final. We do not offer refunds or money-back guarantees for any reason.

By purchasing a subscription to aeo.vc, you acknowledge and agree that all payments are non-refundable. This policy applies to all subscription plans, regardless of usage or satisfaction.

Subscription Details

Our subscriptions are auto-renewing and billed at $99 or $199 (USD) per billing period, depending on your selected plan.

Key points about your subscription:

Subscriptions automatically renew at the end of each billing period
You will be charged the then-current rate unless you cancel
All payments are processed by Paddle.com, our Merchant of Record
Your card statement may reference Paddle or Paddle.com

How to Cancel Your Subscription

You may cancel your subscription at any time. Cancellation is effective at the end of your current billing period.

Cancellation Steps

Log in to your aeo.vc account
Navigate to Account Settings or Billing
Click "Cancel Subscription" or "Manage Subscription"
Follow the prompts to confirm cancellation

Alternatively, you can contact our support team at hello@aeo.vc or call +1 628 313 3698 for assistance with cancellation.

What Happens After Cancellation

Your access to the Service continues until the end of your current billing period
You will not be charged for subsequent billing periods
No prorated refunds will be issued for unused time in your billing period
Your account data may be retained according to our Privacy Policy

Statutory Consumer Rights

In certain jurisdictions, consumer protection laws may provide you with statutory rights to refunds or cancellations that cannot be waived by contract. Examples include:

EU consumers may have a 14-day right of withdrawal under EU law
UK consumers may have similar rights under UK consumer protection regulations
Australian consumers have rights under Australian Consumer Law

Where such statutory rights apply and cannot be waived, refunds will be processed by Paddle.com to the original payment method. To request a refund under applicable consumer protection law, please contact hello@aeo.vc with details of your purchase and the legal basis for your refund request.

Duplicate or Fraudulent Charges

If you believe you have been charged in error or have been the victim of fraudulent activity:

Contact our support team immediately at hello@aeo.vc
Provide transaction details (date, amount, payment method)
Our team will investigate with Paddle to verify the issue
Legitimate duplicate or fraudulent charges will be refunded promptly

Frequently Asked Questions

Who handles billing and payment issues?

All payments are processed by Paddle.com Market Limited, our Merchant of Record. For payment-related inquiries, you can contact Paddle's support or reach out to us at hello@aeo.vc.

How do I retrieve my invoice or receipt?

Invoices and receipts are issued by Paddle and sent to your email address after each payment. You can also access them through your Paddle account or by contacting Paddle support.

How long does cancellation take?

Cancellation is processed immediately, but your access continues until the end of your current billing period. You will not be charged again after the current period ends.

Can I pause my subscription instead of canceling?

We do not currently offer a pause or freeze option. You must cancel your subscription and can resubscribe at any time in the future.

What if I'm not satisfied with the service?

We recommend trying our service before committing to a paid plan. However, once you purchase a subscription, all sales are final and no refunds are provided. You may cancel at any time to prevent future charges.

Can I get a refund if I cancel mid-billing period?

No. We do not provide prorated refunds for partial billing periods. Your access will continue through the end of the period you've already paid for.

Contact Support

If you have questions about refunds, cancellations, or billing, please contact us: