Contact & Support
Get in Touch
We're here to help! If you have questions, need assistance, or want to provide feedback, please reach out to us using any of the methods below.
Contact Information
Email Support
Primary: hello@aeo.vc
We typically respond within 24–48 business hours. For urgent matters, please indicate "URGENT" in your subject line.
Phone Support
Phone: +1 628 313 3698
Available during business hours (Monday–Friday, 9 AM – 5 PM IST). Please note that email support may provide faster responses for non-urgent inquiries.
Registered Address
Nihonium Labs Private Ltd
[Registered address to be added]
Response Time
Our support team strives to respond to all inquiries within 24–48 business hours. Response times may be longer during weekends and holidays.
For billing and payment issues handled by Paddle (our Merchant of Record), we will coordinate with Paddle's team to resolve your issue as quickly as possible.
Support Form
Use the form below to send us a message. We'll get back to you as soon as possible.
Frequently Asked Questions
Who handles billing and payment questions?
All payments are processed by Paddle.com Market Limited, our Merchant of Record. For billing inquiries, you can contact us at hello@aeo.vc, and we'll coordinate with Paddle to resolve your issue. You can also contact Paddle support directly.
How do I find my invoices and receipts?
Invoices and receipts are automatically sent to your email address by Paddle after each payment. You can also access them through your Paddle account. If you need help retrieving past invoices, contact us at hello@aeo.vc.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. For detailed instructions, please visit our Refunds & Cancellations page. If you need assistance, contact our support team.
Do you offer refunds?
No, we do not offer refunds or money-back guarantees. All sales are final. For more information, please see our Refunds & Cancellations policy.
What information should I include when contacting support?
To help us assist you quickly, please include:
- Your account email address
- A clear description of your issue or question
- Any relevant screenshots or error messages
- For billing issues: transaction date, amount, and payment method
Do you offer technical support?
Yes! Our support team can help with technical issues, account problems, feature questions, and general inquiries. Email us at hello@aeo.vc with details about your issue.
Other Resources
You may also find these pages helpful:
- Terms of Service – Our terms and conditions
- Privacy Policy – How we handle your data
- Refunds & Cancellations – Billing policies